Contact the system.

For support, product questions, press, retail and selected production requests. Every message is reviewed manually.

System Open · Manual Review · 1–2 Business Days

Review

Every request is checked before routing.

Response

1–2 business days.

Languages

German / English.

Customer Support

For orders, returns, compatibility and product questions.

Typical response: 1–2 business days

Email Support

Press / Retail

For editorial, collaborations, retail and selected brand requests.

Typical response: 2–3 business days

Start Request

Founder Office

For materials, suppliers, manufacturing and selected strategic requests.

Alexander Thamm

Selected requests only

Contact Founder

Direct Request

Open

Your message will be reviewed personally and routed to the right channel.

Request Protocol

  1. Order issue — include your order number.
  2. Product question — mention your Base and Frame.
  3. Partnership request — include links and context.

Mit dem Absenden verarbeiten wir deine Angaben zur Bearbeitung deiner Anfrage. Datenschutzerklärung

Response within 1–2 business days — support requests often faster.

Need a faster answer? Shipping, returns and compatibility are covered in System Questions.

View System Questions
Manual Review1–2 Business DaysDE / EN SupportSecure Request Handling